Tanjilla Bahar Islam is a customer success leader with over four years of experience driving growth, retention, and adoption for high-value enterprises across cybersecurity, AI, and corporate wellness sectors. Originally from Assam and based in Bangalore, she currently manages a USD 750K+ portfolio at OptIQ.AI, leading client onboarding, QBRs, and strategic upsell initiatives for 50+ B2B SaaS clients. Her career spans impactful roles in GenAI solutions, app development, and brand engagement, where she has delivered measurable business outcomes through data-driven strategies and cross-functional collaboration. Holding a Master’s in Counselling Psychology from CHRIST (Deemed to be University), Tanjilla blends strategic insight with human-centric communication, improving NPS and CSAT scores while building lasting client relationships. Passionate about mental well-being, creative outreach, and continuous learning, she finds inspiration in travel, mindfulness practices, and conversations that bridge technology, psychology, and human connection.